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Privacy Policy

Fees Section

Privacy Policy

MatchHome is a trading name of MatchHome (UK) Limited, a company registered in England with registration number 09855860 and registered office at: 25-27 Queen Victoria Street Reading Berkshire RG1 1SY MatchHome is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can tell us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. In some circumstances if you object to the way in which we propose to use information provided by you this may limit the range of services that we can offer to you or prevent us from offering you a service at all as we use your information only to facilitate the provision to you of services by us.

1. The information we collect and how we use it

When you register with our web site in order to REGISTER and use MATCHHOME SITE we will ask you for data about you such as your name, e-mail address, and contact telephone numbers, sectors in which you are interested and geographic regions of interest.

We gather this information to allow us to process your registration and provide you with the service requested by you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

On registration you may have indicated that you were happy to be contacted by our group of companies with information about special features of our web site or any other service or products which we think may be of interest to you. If you no longer wish to receive this information, please send an e-mail message titled UNSUBSCRIBE to

You may also have elected to receive information from third parties which we think may be of interest to you. If you would rather not receive this information, please send an e-mail to

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to or by sending a letter to MatchHome (UK) Ltd 25 -27 Queen Victoria Street Reading Berkshire RG1 1SY

2. How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

MatchHome takes the security and privacy of its customers’ personal information extremely seriously. We have strict internal procedures which cover the storage, access and disclosure of your information.

Any of our partner companies with who we share your information in order to facilitate the provision of our services to you also have their own privacy standards and policies which you should review. Our policy is to only work with companies who can handle your information in an appropriate and secure manner.

3. Sale of business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

4. Updating your details

If any of the information that you have provided to MATCHHOME changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to PERSONAL DATA UPDATE [or by sending a letter to MatchHome (UK) Ltd 25 -27 Queen Victoria Street Reading Berkshire RG1 1SY

5. Your consent

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes .

Because the Internet infrastructure is global the information you provide may be transferred to countries outside the European Economic Area that do not have similar data protection legislation during use as set out in this Policy. However, we have taken the steps outlined above to try to improve the security of your information. However your data will at all times be subject to our internal confidentiality procedures.

6. How to contact MatchHome

We welcome your views about our web site and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to Alternatively you can send written communications to us by post to PRIVACY MatchHome (UK) Ltd 25 -27 Queen Victoria Street Reading Berkshire RG1 1SY

7. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences .

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.

Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.

8. Our partner companies and how they use your information:

a) EPC Online Residential and Commercial Vendors and Landlords’ orders will be processed by EPC online who carry out property visits and prepare property pictures, particulars, floor plans and energy performance certificates on our behalf.

b) Experian Prospective residential tenants’ information will be shared with Experian for background checking. The reports will be sent only to us. We will notify Landlords if the necessary requirements are met, not met or if we consider that a higher risk, possibly leading to a higher deposit being sought, is present. We do not give any reason to the landlord for this and the landlord only receives the result (pass, fail, higher risk) and not any details.

c) Hinch PM Landlord and tenant information will be shared with Hinch PM for check in/check out and inventory purposes only.

d) Local Property Law Vendors’ and buyers’ information will be shared with Local Property Law only upon instruction. Local Property Law will forward any application to a solicitor from our selected panel within the geographic area of the client in order to assist with any transaction.

e) Telecommunications with us. All in-bound and out-bound telephone calls are recorded and stored securely by MATCHHOME (UK) LTD and retained for a period of 7 YEARS. In the event of a dispute the relevant calls may be used to assist in resolving the dispute and may be shared with lawyers acting for either us or the person making or receiving the call and any court, arbitrator or mediator involved in resolving the dispute or by any law enforcement agency as required by law.

To be absolutely clear, we only share information with third party companies in order to facilitate our provision of a service to you. We do not share information that is not necessary for that party to carry out their work and we only share such information once you as the client have agreed that the enquiry or transaction should proceed to the stage where such information needs to be shared. We have selected our third party partners very carefully and we continue to monitor their performance in every aspect of their work that is relevant to our business, including the protection and safeguarding of your information.

9. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

i) whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

ii) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

{We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.}

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to DATA CONTROLLER MATCHHOME (UK) LTD 25-27 QUEEN VICTORIA STREET READING BERKSHIRE RG1 1SY

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.